San Francisco Oven

This privacy policy was last updated on September 1, 2005.

We at San Francisco Oven™, LLC ("SFO") know that privacy is a major concern of visitors to our web site ("Site"). This policy describes the personal information we collect on our Site, how we use it, and when we share it with third parties. This policy applies only to personal information collected via this Site, and does not apply to personal information collected offline (such as information you may provide over the phone, via fax, or when visiting a SAN FRANCISCO OVEN™ Restaurant).

By using this Site, you agree to this Privacy Policy and to the Terms of Use governing its use. If you have questions, comments or concerns about our Privacy Policy, please contact us at webmaster@sanfranciscooven.com.

Our Restaurant Operations
SAN FRANCISCO OVEN™ restaurants (“SFO Restaurants”) are owned and operated either by us (or our affiliate(s)) directly or by an independent franchisee under a non-exclusive license with us. This Site is presented by SFO. We may allow our franchisees to operate web sites separately from this Site if they choose to do so. This Privacy Policy applies only to this Site, not to the separate web sites of our franchisees. SFO assumes no responsibility for the privacy practices of our franchisees in their handling of your personal information they collect from you online or offline. If you have questions or concerns about the web site of a SFO franchisee, please contact that franchisee directly. If you need assistance reaching a franchisee, please contact us at webmaster@sanfranciscooven.com in the For More Information section below.

Information We Collect and How We Use It
You do not have to provide any personal information to us in order to use our Site. You control how much or how little personal information you submit to us. You can send us your personal information in a variety of ways. If you communicate with us by email or through an online form on this Site, we will collect your name, email address, and the additional information that you provide. Online forms permit you to subscribe to Oven Bytes, provide us feedback, and ask questions. Participating in some online services may require you to register. We use this information in the following ways:

To provide you with the information and/or services that you have requested, such as your request to receive the SFO e-newsletter or to identify a San Francisco Oven Restaurant near your home.
To enhance our customers' experiences in our Restaurants and on our Site.
To measure the effectiveness of our online and offline marketing efforts and to develop products, services, and marketing programs. This analysis may include combining personal data drawn from online and offline sources.

We use third party suppliers and service providers to facilitate our Site and may make personal information available to them to the extent necessary for them to host our Site or to provide other services to SFO. Whenever we do this, we require that our third party suppliers and service providers agree to maintain the confidentiality of the personal information we provide to them.

We do not sell or rent to third parties any of the personal information that consumers provide to us online, but we may share your information with our affiliates, our SFO franchisees, and lenders to or investors in our company. Primarily, we share information with these third parties only to respond to your specific request or to obtain their advice on how to improve our business. We do not authorize third parties unaffiliated with SFO to make independent use of your information for their own purposes, such as for direct marketing.

Franchise Inquiries
All information submitted to SFO on our franchise inquiry form is used only to assist in the screening of potential franchisees and will be kept confidential.

On the franchise inquiry form, we will collect your name, address, email address, other contact information, and certain financial information and qualifications information that you must enter on the form. By submitting this information, you agree that SFO may retain and use the information to respond to your inquiry and to help us improve our franchise marketing efforts. Information on your online form will become part of any application for a SFO franchise that you might later submit. We may disclose your personal information to our business units, agents, affiliates and to other third parties as part of our consideration of any subsequent franchise application. We do not authorize unaffiliated third parties to use your personal information for any purpose other than consideration of your application.

Job Application Information

All information submitted to SFO on our employment application form is used only to assist in the screening of potential employees and will be kept confidential.

On the employment application form, we will collect your name, address, email address, other contact information, and certain background information and qualifications information that you must enter on the form. By submitting this information, you agree that SFO may retain and use the information to respond to your inquiry and to help us improve our hiring efforts. Information on your online form will become part of any application for employment that you might later submit. We may disclose your personal information to our business units, agents, affiliates and to other third parties as part of our consideration of any subsequent employment application. We do not authorize unaffiliated third parties to use your personal information for any purpose other than consideration of your application for employment.

Site Usage Information
Like most web sites, this Site may gather traffic patterns, site usage information and other aggregated data in order to evaluate our visitors' preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site. Our web site does not use cookies or web beacons.

Protecting Our Community
To protect our user community, we may use and disclose any information about you to law enforcement, other government officials, or other third parties, as we in our sole discretion believe necessary or appropriate to address or resolve inquiries or problems.

Children's Privacy
SFO recognizes the importance of protecting the privacy of children. We do not knowingly collect any personally identifiable information from children under the age of thirteen years. This Site is directed to adults at least eighteen years old, and when a user discloses personal information on this Site, the user is representing to us that he or she is an adult. If a child has provided this Site with personally identifiable information, we ask that a parent or guardian e-mail us at webmaster@sanfranciscooven.com, and we will promptly delete the child's information from our records.

Security of Your Personal Information
SFO operates secure data networks protected by industry standard firewall and password protected systems, and maintains physical, electronic and procedural safeguards to guard the integrity and privacy of these servers and of your Personal Information. Although we can't guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.

Changes in Our Privacy Policy
We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing personal information. Be sure to check this page periodically for updates.

Sale of Company or Assets
The compilation of information collected through our Site is considered a trade secret of SFO. As the owner of such information, we may disclose, transfer or sell the information as an asset of the company in conjunction with due diligence for or completion of a merger, reorganization or sale to a third party of our company or a major portion of our assets. Although we do not currently anticipate such an event, changes to this Privacy Policy might result from changes in our corporate status.

Changing Your Information
Moved? Changed e-mail addresses? If you need to update or verify your Personal Information, please contact us at San Francisco Oven™, LLC, 9150 South Hills Boulevard, Cleveland, Ohio 44147. Upon request, SFO will remove your Personal Information from our active database as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons. Please note that we will not remove your historical usage information.

Links to Other Sites
Our Site may provide links to web sites not operated by SFO. SFO assumes no responsibility for the privacy practices of these third-party sites. We recommend that you review a third-party site’s privacy policy before submitting information.

Although we endeavor to open a new browser window when you click on a link to a third party site, SFO does not guarantee that you will receive this alert when you leave our Site. It is your responsibility to determine when you have left this Site.

Governing Law
SFO controls and operates this Site in the United States of America. Our online privacy practices are governed by the laws of the United States and Ohio, which may differ from privacy laws in your state or home country. By submitting your personal information to this Site, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with U.S. federal and Ohio law and with this Privacy Policy.

This English-language Privacy Policy is SFO’s official statement of its online privacy practices. In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document controls.

For More Information
If you have any questions regarding our Privacy Policy, please contact us by sending an email to webmaster@sanfranciscooven.com or writing to us at 9150 South Hills Bouleveard, Cleveland, Ohio 44147.